The questions we get before every signature
Most enterprise buyers ask the same things before an engagement starts. We have collected the honest answers here, including the ones about who owns the data and what happens when a project stalls.
These are the questions that come up before almost every signature. They are answered in the same way we would answer them on a call, including where the honest answer is less flattering to us than a sales answer would be.
How quickly can you start?
Typically two to four weeks from signed agreement, depending on data access. Urgent scoping calls can usually be arranged within a week.
Do you work on site?
We deliver remotely by default and travel for workshops and pilots where it adds value. Travel time is never billed; pre-approved expenses are passed through at cost.
Who owns the data and outputs?
You do. All deliverables are provided in editable formats and the underlying baseline data remains yours. We retain a methodology note and anonymised statistics only.
Do you guarantee savings?
No. Anyone who guarantees a savings figure before seeing your data is guessing. We commit to a method, a baseline and a re-measurement, not to an outcome number.
How do you handle confidentiality?
Under a mutual NDA by default. Client names and results are never published without written permission, and individual staff are never identified in our materials.
What size clients do you take?
Employers with at least 1,000 employees. Below that, the fixed cost of a rigorous baseline rarely makes sense for either side.
Can you work with our consultants?
Yes. We regularly work alongside systems integrators and internal improvement teams, and we will define a clean interface so the work does not duplicate.
What if a phase fails its exit test?
We stop, document why, and let the sponsor decide whether to proceed. We do not continue billing on a phase that has not met its agreed test.
Do you require exclusivity?
No. There is no exclusivity clause and no minimum term. We would rather earn the next phase than contract for it.
Procurement, legal and security
We are used to enterprise procurement. Standard documentation includes a mutual NDA, a master services agreement, a statement of work per phase, and a data processing addendum where personal data is involved. We can complete security questionnaires in a reasonable timeframe and will be candid about any control we do not have rather than overstating maturity. Enterprise clients have requested and received evidence of insurance, our subprocessor list, and our retention schedule.
Where a client requires us to work inside a controlled environment, we can operate within the client's own systems under their access rules rather than exporting data to ours. That is often the fastest route through a security review.
Still unanswered?
If your question is not here, send it to [email protected] and a partner will reply within one business day. We answer even the awkward questions, particularly the ones about fees and about what happens if the work does not go to plan.
The fastest way to lose trust is to answer a hard question with a vague one.