Thirty days to a defensible productivity baseline
The productivity audit is our entry programme and the one most clients start with. It is deliberately short, deliberately data-driven, and designed so that even if you never hire us again you keep a baseline you can re-measure against.
The productivity audit is our entry programme and the shape of work most clients start with. It is deliberately short, deliberately narrow, and designed so that the client keeps something useful even if no further engagement follows. Think of it as a measurement instrument rather than a report.
What we actually measure
Twelve metrics, chosen from a larger library to fit the unit in scope. Typically these cover output volume, cycle time, touch count per unit of work, rework rate, queue time, active time, span of control, workload distribution, meeting load, handoff count, exception rate and system-switching frequency. We do not measure individual performance, and we do not build anything that could be used to rank or discipline employees.
Week 1: data access
We agree the unit in scope, confirm where the data lives, and begin extraction from payroll, rostering and workflow systems.
Week 2: build
The baseline is constructed, anomalies are investigated, and we start testing the friction hypotheses formed during discovery.
Week 3: validate
Findings are walked through with the people doing the work. If they do not recognise the baseline as true, we have measured the wrong thing.
Week 4: handover
Written baseline, method note, ranked friction list and a re-measurement plan, presented to the sponsor in a single session.
What you can expect to receive
The main deliverable is a written baseline document, usually twelve to eighteen pages, that explains what was measured, how it was measured, what the data showed and where it is uncertain. Every figure is traceable to its source query, and the method note is detailed enough that a competent analyst inside your organisation could repeat the measurement in a later quarter without our help.
The second deliverable is a ranked list of friction points with an indicative impact estimate. We are careful to label these as estimates rather than findings, because a ranked list produced in four weeks is a hypothesis set, not a proof. Engagement work is what converts them into implemented change.
What the audit does not do
It does not redesign anything, it does not change how people work, and it does not produce a business case with a rate of return. Those are engagement activities. The audit exists to answer the question what is actually happening before anyone commits to changing it, which in our experience saves more money than it costs.
Fee band: from $12,000 for a single unit, thirty days, one written baseline and one partner-led readout. Travel not assumed.